Refund Policy

1. Digital Services (Data & Airtime)

Due to the immediate nature of digital top-ups, all sales for airtime, data bundles, and digital utility payments are considered final once successfully processed and delivered by the network provider.

• Refunds are not issued for transactions sent to an incorrect phone number provided by the user.
• If your wallet is debited but the network fails to deliver the service, our system will automatically log the transaction as "Failed" and reverse the funds to your DataHub wallet within 24 hours.

2. Wallet Funding

Funds deposited into your DataHub wallet are exclusively for purchasing services and items within the platform.

• Wallet balances cannot be withdrawn, transferred to external bank accounts, or redeemed for physical cash.
• If a funding attempt fails but your bank account is debited, the funds will automatically bounce back to your bank account based on your bank's processing times (typically 3-5 business days).

3. Prissy Phones (Hardware & Accessories)

We stand behind the premium quality of the hardware sold through the Prissy Phones storefront.

• Physical products carry a 7-day return window for factory defects only.
• Items must be returned in their original packaging with all accessories and receipts.
• Physical damage, water damage, or issues arising from user negligence are not eligible for a refund or replacement.

4. Loyalty Rewards

Activation fees paid to process Loyalty Reward tokens are strictly non-refundable. By initiating an activation, you agree that the fee covers the administrative processing of your reward claim.

5. Dispute Resolution

If you believe you have been charged in error, you must open a dispute within 48 hours of the transaction. Provide your transaction reference ID when submitting your claim.